Tigers has the software and systems in place to enable a full end-to-end solution for e-Commerce – "click-click to ding dong”. These solutions can be used as a full suite or swapped in and out to work with any existing solutions you have yourself.
Client Facing Layer
Tigers’ integration management tool is designed to take the pain away from integration by making this the easy process it should be. You can plug in to our existing partner integrations or we can rapidly create and deploy new integrations – we currently do 200+ bespoke integrations per year.
Any file format
Any transfer method
Any partner system
Entering new markets with e-Commerce solutions can be challenging, so as part of our SmartHub suite, Tigers has developed a tool that allows you to manage website orders and e-Requests:
A validation layer to perform a number of checks that can include that:
All inbound orders comply with your business rules (correct invoice values, weights etc.)
Orders have enough stock
All address information complies with courier address requirements – Tigers checks addresses with courier systems in real time
Non-compliant orders can be processed in a number of ways:
Rejected back to source with reasons for rejection
They can be held in the orders portal, where data can be fixed and resubmitted for validation by Tigers or your own customer service team.
All of this is designed to help with your service levels to your customers; reduced returns and smooth downstream data avoiding logistics blockages, or unnecessary courier fines and shipment delays. Lastly, another key advantage is that it takes pressure off your own IT department by moving the emphasis of the changes required for a new market onto Tigers. This allows you to push more rapidly into new markets with a lower preparation lead time at your end.
As part of our SmartHub suite, Tigers has developed the ScanPack tool to allow you tight control over your key outbound courier service to your customers. The solution is designed to manage the outbound service with a number of key activities that you can mix and match to your processes.
Dynamically choose couriers during outbound based rules for each package
Courier rate shopping – select the cheapest option
Label printing – print the correct label for each carrier option
Real time integration means we hit the carrier APIs during processing to ensure the correct and most current information is transferred
We can print all of your customer facing documents
Real time document management – each package can be different with different documentation requirements
Operational Flow Management
Validate package level quantities
Perform value-added-services, such as adding free gifts and messages
In summary, manage multiple couriers and interleave various integration, value-added services, and label requirements during the outbound process. We can treat each package as a separate item to be worked on and produce the required type, layout and number of documents etc. for each package individually.
Modern tile based solutions will allow you to look at data in graphical summary format and then drill down into the detail as well as ask questions of the data. Tigers has both data visibility solutions and the Gravity strategic supply chain management options available:
One global DB
Real time global visibility
Self-service data analytics
Reports & KPIs
Operational Facing Layer
All Tigers offices have only one freight system globally, CargoWise, Tigers' full end-to-end system for international and domestic freight, which covers all aspects of the freight industry. This system allows all information to be shared globally by Tigers offices which gives us one version of the truth and allows us to avoid the issues and mistakes that plague separate regional systems.
Kewill can support a number of Multi-Channel strategies, which allow us to help our customers support all their end customer ordering needs inside the smallest possible logistics footprint. Workflows can be changed and configurable RF screens can capture the right data at the right time.